Terms and Conditions

Lash Appointment T&C's 

Booking Appointments

When booking an appointment at Affinity Lash Co you agree to adhere to the following policies. By agreeing to these policies, you accept that failure to comply may result in you being refused treatment (regardless of whether booking fees have been paid or not.)

Appointment Booking Fees

To avoid last minute cancellations and no shows, I require a £1o booking fee included in the full amount which is taken in advance to your treatment. This fee is non-refundable if you do not follow our cancellation policy or fail to arrive for your appointment.

Cancellation Policy

A minimum of 48 hours notice is required if you are not able to attend your scheduled appointment. If less than 48 hours notice is given, we may not be able to fill your slot and so your booking fee will not be refunded.

If you do provide us with 48 hours notice, we will be happy to refund your booking fee. Please allow up to 5 working days for this to reach you from the day you notify us.

No Shows

Please notify us if you cannot make your appointment, even if it is at short notice. If we don’t receive notification prior to your appointment, your file will be marked as a “no show”. We have the right to refuse treatment if we feel our policies have not been followed by clients.

Infill Policy

We use only the highest quality products here at Affinity Lash Co and our work is covered for 48 hours after your appointment. In order to maintain our high standards, we are unable to infill lashes done by another lash tech.

In this case a removal of the old lashes would be required before we can apply a fresh full set. Removal for a full set is free.

Contraindications

There are certain situations in which the treatment cannot be performed and the Salon will have to refuse to do the treatment.

We are unable to do eyelash extensions treatment, when:

  • you had a recent eye/nose surgery or permanent make up in the eye area

  • your eyes are swollen, red, itchy or have any other signs of abnormal condition

  • there are any signs of eye infection, for example a stye, conjunctivitis or blepharitis

  • you have a hypersensitive skin

  • you have any condition that makes closing eyes difficult

  • you are allergic to eyelash extension adhesive

  • you had an allergic reaction for any products used during the treatment

 

The above conditions do also apply for a lash lift/Lash Filler treatment, and additionally:

  • pregnancy or breastfeeding

  • no patch test

 

The eyebrow services cannot be carried out, if:

  • you had a recent permanent make up on your face

  • your skin is red, itchy, swollen or have any other signs of abnormal condition

Reactions:

f you have a problem with your lash set including excessive lash fall out (10-15 lashes per day), irritation, allergic reaction, etc. You must notify us within 48 hours of your original appointment. We can fix most problems at no cost. In the case of an allergic reaction, we will remove the lashes complementary of any charge, but we do not offer refunds on any services performed.

 

Please ask for a patch test prior to appointment if you have any concerns.

Guests at Appointments

We politely ask that you do not bring guests with you to your appointment. Space is limited in the salon and we don’t want anyone to feel cramped and uncomfortable.

It’s also quite off-putting for us to have an audience and we want to be able to give you the very best lashes, which requires our full concentration.

Children at Appointments

Strictly no children are allowed in the treatment room during lash appointments. Our insurance does not cover under 18s so we politely ask that you leave the children at home.

You will not be able to open your eyes during lash treatments and we cannot be responsible for them.

Pets

We keep our pets out of the treatment room and politely ask that you don’t bring yours with you either in order to keep the treatment areas clean and sanitary.

I confirm I have read the Terms and Conditions of Affinity Lash Co at the checkout before paying. 

I acknowledge that paying a deposit/booking fee to Affinity Lash Co confirms that I have read and agree to the Terms and Conditions of the company.

Ombre brow terms and conditions:

When booking an appointment with Affinity Lash Co, you will be asked to agree to all of the terms and conditions listed below. 

I hereby authorise Rebekah to perform upon myself a permanent cosmetic/medical enhancement. If any unforeseen conditions arise during the course of the procedure(s) I further request and authorise her to use her full judgement and do whatever she deems advisable and necessary in the circumstances.

I confirm that I am 18 years old or over.

I understand that Rebekah has the right to refuse any treatment to any patient for any reason.

I accept responsibility for determining the colour, shape and position of the enhancement as agreed during my consultation and pre draw.

I understand that a sensitivity test for pigment does not guarantee that I will not have an allergic response. I am aware that allergic reactions to pigment are rare and therefore accept all responsibility if an allergic response does occur.

I am aware that a sensitivity reaction to anaesthetics can occur and therefore accept all responsibility if a sensitivity reaction does occur.

I fully understand and accept that non-toxic pigments are used during the procedure and that the cosmetic enhancement treatment may fade over the course of two years. I understand that even though the colour might fade, the pigment will stay in the skin indefinitely and may leave a light residue of colour.

I accept and understand that Affinity Lash Co meets the highest hygiene standards, and that sterile disposable needles are used for each individual client, procedure and visit.

I understand and accept that each procedure is a process requiring multiple applications of pigments to achieve desirable results, and that 100% success cannot be guaranteed.

I understand that pigment can migrant under the skin although this is a rare occurrence.

I understand that a cosmetic/medical enhancement is an invasive procedure and that the infusion process can therefore be uncomfortable.

 

I am aware that the result of the procedure is determined by the following factors:

  • Medication that I am currently taking and/or have taken in the past.

  • Skin characteristics – i.e. dry/oily/sun-damaged.

  • Natural skin undertones.

  • Alcohol intake and smoking habits.

  • General stress.

  • A compromised and/or weak immune system.

  • A poor diet.

  • Post procedure care treatment.

 

I have been advised that upon completion of the procedure there may be swelling and/or redness of the skin, which should subside within 1-30 days dependant on lifestyle habits and correct aftercare. In some cases, bruising can occur. I have been advised that I can resume normal activities immediately following the procedure. However, using cosmetic materials, prolonged exposure to water, excessive perspiration and exposure to the sun should be limited for up to two weeks following the infusion process.

I understand that immediately after the procedure, the enhancement can be 30-50% darker than the desired result and can take between 4-10 days to lighten. I understand that the true colour should be visible after one month of each application, and that the colour may vary according to skin tone, skin type, age and skin condition. I understand that some skin types accept colour more readily than other and that no guarantee of an exact effect or colour can be given.

I understand that there are few effective methods for pigment removal.

I agree to inform my doctor of my permanent cosmetic enhancement if I require an MRI scan within three months after undergoing any cosmetic treatment.

To my knowledge I do not have any physical, mental or medical impairment and/or disability that may affect my well-being as a direct or indirect result of my decision to have a cosmetic procedure.

I confirm that I am not under the influence of drugs or alcohol.

I understand that if I do not allow the practitioner to complete the procedure, I accept all responsibility for the impending result.

For the purpose of documentation, I consent to the taking of “before” and “after” photographs for said procedure(s).

I absolutely understand that micropigmentation/injectable aesthetics is an art process that is not an exact science.

I understand that every client heals differently.

I understand that this is an elective procedure and is not medically necessary. If heavy make-up is required then I accept that I may require additional work, which I understand is chargeable.

I agree to strictly adhere to the typed after-care instructions posted/handed to me, and only use the after-care products given and/or recommend to me by the practitioner. I understand that complications are possible, particularly if post-procedure aftercare instructions are not followed correctly. I confirm that if I get an infection post-procedure, I will visit my Doctor immediately and fully accept that it could be due to the fact that I do not live in a sterile environment.

I agree to contact the technician before any third parties if I have any queries or concerns regarding the procedure.

I accept that pigment should stay visible in the skin for up to two years (and, in some cases, indefinitely). I also understand, and accept, that lighter colours will fade quicker than darker colours and that pigment colour may change with time.

I acknowledge that if I ever have Botox or collagen treatments that the position of the eyebrows could be affected.

I understand that future laser treatments or other skin altering procedures, such as plastic surgery, chemical peels, implants, and/or injectable may alter my semi-permanent make-up.

I understand that semi-permanent make-up fades over time and that annual retouches may be required in order to refresh the colour at any given time. The speed at which semi-permanent make-up fades depends on medication, skin characteristics (i.e. dry/oil/sun damaged), natural skin undertones, a compromised and/or weakened immune system, poor diet, excessive sun exposure (including sunbeds), chemical peels and hormone changes.

I confirm that I have had a patch test and have reported no reaction to topical anaesthetic and/or pigments.

I understand that all prices are subject to change without prior notice.

 

Privacy Statement

Affinity Lash Co recognises that personal privacy is an important issue and therefore adheres to the privacy policies in line with UK legislation.

Any personal information gathered through the website or through paperwork signed at the clinic will be used only for insurance and medical purposes. We hereby declare that we do not sell, license or trade your personal information to third parties. We also declare that we do not distribute your personal information to marketing companies or other such organisations.

The pages of this website use cookies for security purposes. These cookies are not used to capture or store personal information for any purpose other than to authenticate the user and are deleted as soon as a session is terminated. Information about the pages visited by logged-in users is stored for statistical analysis purposes, but individual usage patterns are not monitored.

Finally, we maintain logs of the website’s server activity. These log files include the IP address of every computer used to access the Affinity Lash Co website. The log files are solely used to analyse usage of the Affinity Lash Co website.

If you have any questions regarding the privacy statement of Affinity Lash Co or any concerns about the personal information you have supplied us with, then please contact us at Affinitycosmetics@outlook.com

 

Correction Work

I understand that I must inform Affinity Lash Co of any previous pigment in the skin before I make an appointment with the company. I understand that if I arrive on the day of the procedure in need of corrective work without telling the company then Affinity Lash Co reserves the right to turn me away and charge full price.

Cancellation Policy

Failure to attend a scheduled appointment and failure to give seven days’ notice of a cancellation or rearrangement of an appointment will waive your rights to using your deposit towards a different appointment. In addition. DEPOSITS ARE NON REFUNDABLE. Affinity Lash Co reserves the right to charge 50% of the procedure as a cancellation fee.

I confirm I have read the Terms and Conditions of Affinity Lash Co at the checkout before paying. 

I acknowledge that paying a deposit/booking fee to Affinity Lash Co confirms that I have read and agree to the Terms and Conditions of the company.

Applying Mascara